Holiday Home Management Services
We know that for many homeowners—especially those living abroad—rental returns isn't the main priority. Our property management services provide peace of mind by ensuring your holiday home is well cared for year-round. While short-term rentals help cover maintenance and running costs, we prioritize preserving your property to a premium standard, with thorough supervision and inventory checks to protect your investment. Your needs always come first.
Our Services
Property Checks
We carry out full internal and external inspections weekly or bi-weekly. This includes checking light fittings, replacing bulbs, testing appliances, inspecting alarm systems, and looking for leaks, storm damage, or pest issues.
Gardens
We coordinate and supervise gardeners or garden services to ensure your property’s outdoor spaces are well-maintained, tidy, and healthy throughout the year.
Maintenance, Plumbing and Electrical Work
We work with qualified, experienced tradesmen to carry out repairs and preventative maintenance. You'll receive quotes and detailed photographic reports before and after each job.
Administration
We handle monthly account payments and manage a petty cash float for supplies, guest gifts, and consumables. You'll receive monthly financial statements and property visit reports.
Representation
With your authority, we can represent you at meetings such as those held by the body corporate, municipality, or tourism board. We attend, vote, and keep you fully informed.
Property Inventory
After each guest stay, we check the inventory, report missing or damaged items, and manage breakage deposits and any necessary replacements or refunds.
Meet and Greet
We welcome guests, explain appliances and alarm systems, and are available 24/7 during their stay. On departure, we secure the property and collect keys in person.
What Our Partners Are Saying
Sunrdige - Shawn Der Kinderen
Aldo 315 - Cordia Louw
Balencay - Joachim Suesse
Whale Haven - Georgina Ratcliffe
Louise Jensen, Hibiscus on Fourth
We made use of a different agent before changing to Firefly Villas. The Attention to Detail, Enthusiasm, Commitment, Client Satisfaction and Guest Experience is all outstanding! We are so glad we joined Firefly Villas!
Marketing, bookings and guest services
Marketing
We invest on being up to date on the latest global holiday home marketing trends in order to offer you a professional and all-inclusive solution to generate a return on your second home investment. We also market to our 12 plus year old guest book. Many of our guests are regular visitors to Hermanus and enjoy being introduced to new properties in our portfolio. We also have a great referral network and make use of all the available platforms to market your home like Airbnb, TravelGround and Lekkeslaap.
Bookings
Most tour operators and travel agents will only deal with professionally managed properties. This is where at least 40% of bookings are still being generated, this is especially true when it comes to the overseas market. We handle every aspect of the booking process and are committed to achieving the highest possible query to bookings conversion rates. We never limit your properties exposure, we manage it effectively.
Guests Services
We are obsessed with the guest experience. It is our intention that all guests return for future holidays and refer their family and friends to your home. Prior to the arrival of guests, we will provide directions to your property and confirm arrival and departure information. We assist with airport transfers, car hire, restaurant reservations, activity bookings, advice on local events and any special requirements: personal catering, babysitters, photographers, etc. No request is ever too big or too small.
GENERAL CLEANING
Our dedicated team of cleaners manages all cleaning tasks, ensuring we maintain a high standard of cleanliness and housekeeping. Our services include: •Laundry on-site or at Laundromat •Initial setup and spring cleaning •In-clean refresh •Out-turn-around clean (owners) •Mid-booking linen change •Deep cleaning when required
Frequently Asked Questions
Partner with Firefly Villas to maximize your investment with our expert management, ensuring your property is well-maintained, marketed, and profitable.
We provide comprehensive services including regular inspections, maintenance, marketing, pricing, reservation management, and 24/7 guest support.
Your property will be promoted directly and across multiple channels, using dynamic pricing and innovative marketing to attract guests and secure bookings.
We have offer 3 different owner packages ranging from rental hosting only to a premium package for property management and rental hosting. These packages will be discussed during on-boarding.
Yes, you can enjoy your property by scheduling personal use in advance, ensuring it's available for your own vacations or family use.
We prioritise safety with thorough guest screening, using advanced tools to check for fraud, and ensure only reputable guests stay.
Our emergency line is available 24/7 for urgent issues, ensuring swift action to protect your property and keep guests safe and satisfied.
We mitigate risks with a refundable damage deposit from guests and provide detailed reports for any incidents, ensuring transparency. We also recommend your have the correct insurance for self-catering accommodation. We can recommend an industry expert.
We manage all financials, providing you with detailed, transparent monthly reports and direct deposit earnings.
Starting is easy: we assess your property, sign a partnership agreement, take professional photographs, conduct an inventory, and then list your property to begin attracting guests.
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